Privacy Policy BC Game Malaysia — Member Personal Data Protection

BC Game collects various types of personal data from Malaysian members during registration, platform use, and interactions with our services. This data is collected directly (when you provide it) and automatically (through legitimate tracking technologies).

We may also receive data about you from legitimate third-party sources — such as identity verification service providers — to verify the information you have submitted and to comply with applicable legal requirements.

BC Game uses personal data collected from Malaysian members for the following legitimate and clearly defined purposes:

• Service Provision — processing account registration, deposits, and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX, Maybank2u, and CIMB Clicks, as well as managing your gaming activity on BC Game.
• Identity Verification (KYC) — verifies member identity to comply with anti-money laundering (AML) legal requirements and to protect against fraud.
• Platform Security — detecting and preventing fraudulent activity, bug exploitation, multi-account ownership, and any breach of BC Game's Terms & Conditions.
• Customer Support — processing and resolving support requests, complaints, and inquiries submitted via live chat or email.
• Communications — sends important notices relating to your account, changes to terms, suspicious activity, or information relevant to your use of the BC Game platform.
• Marketing (with consent) — sends you promotional information, bonuses, and special BC Game offers that may interest you, only where you have given consent to receive marketing communications.
• Analytics & Improvements — analyses platform usage patterns to improve the overall user experience, technical performance, and service quality at BC Game.
• Legal Compliance — fulfilling legal and regulatory obligations and responding to requests from legitimate authorities.

BC Game does not sell the personal data of Malaysia members to any third party. However, there are limited circumstances in which BC Game may need to share your data with certain parties for legitimate operational purposes:

• Payment Service Providers — payment processors such as Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, FPX, Maybank2u, and CIMB Clicks providers, which require transaction information to securely process your deposits and withdrawals.
• KYC Service Provider — a third-party identity verification company that assists BC Game in verifying the information you provide during the KYC process, in accordance with legal requirements.
• Technical Infrastructure Providers — cloud hosting and IT infrastructure service providers that store and process data on behalf of BC Game, subject to strict confidentiality agreements.
• Regulatory Authorities & Law Enforcement — in situations where BC Game is required by law, court order, or regulatory authority directive to disclose certain information.
• Game Software Providers — game developers and live casino platform providers who need to receive certain session data for technical and game audit purposes.

All third parties that receive data from BC Game are bound by strict confidentiality and data protection agreements. They are only permitted to use that data for the specific purposes authorised by BC Game and may not use it for any other purpose.

BC Game continually invests in robust technical and organisational security measures to protect the personal data of all Malaysian members from unauthorised access, loss, destruction, or accidental disclosure.

Key security measures we have in place include:

• 256-bit SSL/TLS encryption for all data in transit between your device and BC Game servers.
• Encryption of stored sensitive data — including passwords hashed using the bcrypt algorithm.
• Two-factor authentication (2FA) is available for all BC Game member accounts.
• Round-the-clock security monitoring with automated intrusion and anomaly detection systems.
• Role-based access control (RBAC) — BC Game staff can only access data required for their specific job functions.
• Regular security audits conducted by our internal security team and independent third-party auditors.
• A detailed incident response procedure to address any data breaches swiftly and effectively.

While BC Game takes all reasonable steps to protect your data, no security system can guarantee 100% protection against every threat. You also play an important role in keeping your BC Game account secure — use a strong, unique password and enable 2FA for an added layer of protection.

BC Game uses cookies and similar tracking technologies to enhance the user experience, maintain platform security, and understand how members in Malaysia use our services.

Types of cookies used by BC Game:

• Essential Cookies — required for core platform functions such as login, session management, and security. These cookies cannot be disabled as they are fundamental to how the BC Game platform operates.
• Performance Cookies — collects information on how pages are used, which pages are accessed most frequently, and any error messages that may occur. This data is used to improve platform performance.
• Functional Cookies — allows the BC Game platform to remember your preferences, such as your chosen language, display settings, and login details, for a smoother experience on return visits.
• Analytics Cookies — helps us understand overall platform usage patterns for continuous improvement purposes. Analytics data is aggregated and does not identify individuals.

You can manage or disable cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality and your overall experience on the BC Game platform.

As a BC Game member in Malaysia, you have the following rights regarding your personal data that we hold. All requests relating to these rights can be submitted through the BC Game support team:

To submit any request relating to the rights above, please contact the BC Game support team via 24/7 live chat or by email at support@bcgame-win.com. We may need to verify your identity before processing your request to ensure the security of your data.

BC Game retains members' personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The general principles we follow are:

• Active Account Data — retained for the duration your account remains active at BC Game and for a reasonable period following account closure.
• Financial Transaction Records — retained for a minimum of 5 years after the transaction is made, in compliance with applicable anti-money laundering (AML) legal requirements.
• KYC Records — retained for the period prescribed by applicable regulations, typically 5 years after the business relationship ends.
• Gaming Activity Logs — retained for 2 years for customer support, dispute resolution, and security audit purposes.
• Support Communication Records — retained for 2 years for reference and service improvement purposes.
• Technical Data (IP Logs, etc.) — retained for a maximum of 12 months for security and fraud detection purposes.

When data is no longer needed and the minimum retention period has elapsed, BC Game will securely delete or anonymise that data in accordance with established procedures.

BC Game is an entertainment platform intended solely for individuals aged 18 and above. We do not knowingly collect personal data from children or minors.

Steps we take to prevent underage registration include:

• Age verification during the BC Game account registration process.
• A KYC process requiring submission of official identity documents.
• Account monitoring to detect signs of use by underage individuals.

Should BC Game discover that we have inadvertently collected personal data from anyone under the age of 18, we will take immediate steps to delete that data and close the account in question. Parents or guardians who become aware that their child has registered with BC Game without consent are urged to contact us immediately at support@bcgame-win.com.

BC Game reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, the technologies we use, applicable legal requirements, or other operational needs. All amendments will be handled transparently and responsibly:

• Material amendments will be communicated to members via a prominent notice on the BC Game platform at least 14 days before taking effect.
• For amendments that significantly affect your rights, BC Game will send a notification directly to your registered email address.
• The "Last Updated" date at the top of this document will be updated whenever changes are made.
• Previous versions of the Privacy Policy are available upon request from the BC Game support team for reference and comparison.

Continued use of the BC Game platform after the effective date of any amendment will be considered acceptance of the revised terms. If you do not agree with the changes, you may close your account before the effective date and request a withdrawal of your remaining balance.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way BC Game handles your personal data, please contact us through the following channels:

• Live Chat — available 24 hours a day, 7 days a week, directly within the BC Game platform. Average response time is under 3 minutes.
• Email — send privacy-related enquiries to support@bcgame-win.com. We will respond within 24–48 business hours.

For enquiries regarding data access, correction, or deletion, please state the nature of your request clearly and be prepared to verify your identity. This is an important security measure to ensure your data is only provided or modified at the request of its rightful owner.

BC Game is committed to addressing all privacy-related enquiries seriously and within a reasonable timeframe. Your trust in us is something we value deeply, and we strive to handle your data with full responsibility, transparency, and respect for your privacy rights as a BC Game Malaysia member.